Privacy Policy

Your privacy is our priority. Learn how we protect and handle your personal information with transparency and care.

Last Updated: August 17, 2025

Our Commitment to Your Privacy

At Heraklion Transfer, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website and services.

Information We Collect

Personal Information: We collect information you provide directly to us, including:

  • Name, email address, and phone number
  • Payment information and billing details
  • Travel preferences and booking history
  • Communication preferences

Automatically Collected Information: We also collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, interactions)
  • Location data (with your consent)
  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Process and manage your bookings and reservations
  • Provide customer support and respond to inquiries
  • Send booking confirmations and travel updates
  • Improve our services and user experience
  • Send marketing communications (with your consent)
  • Ensure security and prevent fraud
  • Comply with legal obligations

Information Sharing

We may share your information with:

  • Service Providers: Transportation partners, payment processors, and IT service providers
  • Legal Requirements: When required by law or to protect our rights
  • Business Partners: With your consent for related services
  • Emergency Situations: To ensure your safety during travel

Note: We never sell your personal information to third parties for marketing purposes.

Data Security

We implement comprehensive security measures to protect your information:

  • SSL encryption for all data transmission
  • Secure payment processing with PCI DSS compliance
  • Regular security audits and updates
  • Limited access to personal information
  • Secure data storage and backup systems

Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Objection: Object to processing of your data
  • Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized content and recommendations
  • Improve our services and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email
info@heraklion-transfer.com
Phone
+30 210 260 1374
Viber